Delivery

Shipping & Delivery

Fully tracked, insured shipping via UPS and FedEx, with domestic, express, and worldwide options. Every piece is dispatched only after it has passed authentication.

Track an Order View FAQ →

Processing time

When your order ships.

Orders placed before 2:00 PM EST ship the same business day. Orders placed after 2:00 PM ship the next business day. We do not ship on weekends or public holidays.

United States

Domestic shipping

Standard

7–9 business days via UPS or FedEx.
$15 flat rate for orders under $500.
Tracking provided with all shipments.

Express

2-Day Express — available at checkout.
Overnight — available at checkout.
Rates are calculated by package weight and destination.

Flexible payment

Buy now, pay later.

Select items qualify for interest-free instalment plans. Approval is instant with no hard credit check — availability is shown at checkout.

Affirm

Split your purchase into 3, 6, or 12 monthly payments.

Afterpay

Pay in 4 interest-free instalments, every 2 weeks.

International

We ship worldwide.

International shipping times and rates vary by destination. Typical delivery times, in business days:

  • Canada: 5–8 business days
  • Europe: 7–12 business days
  • Asia / Pacific: 10–15 business days
  • Other regions: 10–14 business days

For international customers

  • Customs duties and import taxes are the buyer’s responsibility.
  • Packages are marked accurately and cannot be undervalued.
  • Additional delays may occur during customs clearance.
  • Tracking is provided for all international shipments.

Order tracking

Follow it in real time.

STEP 01

Confirmation

Check your email for the shipping confirmation containing your tracking number.

STEP 02

Tracking link

Click the tracking link to view your delivery status at any time.

STEP 03

Carrier site

Or enter your tracking number directly on the UPS or FedEx website.

STEP 04

Your account

You can also track every order from your GGLUXOUTLET account dashboard.

Delivery issues

If something goes wrong.

If tracking shows delivery but you haven’t received your package:
1. Check with neighbours or building management.
2. Verify the shipping address on your order confirmation.
3. Contact the carrier with your tracking number.
4. Contact us if it’s still unresolved — all shipments are insured.
If your package arrives damaged:
1. Document the damage with photos of the box and the item.
2. Contact us immediately at +1 (718) 592-3909.
3. Do not discard the packaging.
4. We’ll file an insurance claim and send a replacement or refund.
Contact us immediately if you receive an incorrect item. We’ll arrange return shipping at our expense and send the correct item or provide a refund.
Any delivery question? Email support@ggluxoutlet.com or call +1 (718) 592-3909.